Events
Learn from professional and experts and grow your career in Customer Success. Register to join us.
Empowering Black Women in Customer Success
We're excited to have Bria Greenfield (Implementation Manager at Pay Ready) moderate a discussion with Josephine (Josy) Tietjen (Senior CSM at SimSpace), Jasmine Reynolds, CCSM (Flow Customer Success Manager at Pluralsight) and Terinee Pooler (Enterprise Customer Success Manager at Datadog) share their stories, experiences and address the topic of
'Diversity in CS: Empowering Black Women in Customer Success'
Watch the Webinar here.
Success in Black @ BIG RYG
Success in Black is taking BIG RYG this year!
BIG RYG (that’s the red, yellow, green of customer health) comes with a mantra: speak simply, be real, and challenge the audience. Our content opens new perspectives on what’s possible with Customer Success, provides tactical answers to your most pressing challenges, and explores what it takes to run a modern Customer Success organization.
SiB’s own Keisha Caesar-Jones and Stephanie Workman Bolden will be speaking at this event.
Click here to register for the event.
DEI in Customer Success: True Change Requires A Collective Effort
Join us for a virtual coffee break and meeting of Customer Success leaders as we discuss DEI in CS. Hosted by ChurnZero, the goal of this RYG Leadership Hour is to bring together the leaders (Directors and above) of B2B SaaS to build a community. We hope you’ll fire up your computer and join us as we swap notes and talk shop with fellow CS community leaders.
A recording of this event will be shared to all registrants within 24 hours of the event.
Are you ready to make real change towards DEI in your Customer Success organization? We’ve got the perfect opportunity for you! Join us for our discussion co-hosted with Success in Black to learn how to cultivate a culture of diversity, equity, and inclusion in CS.
You’ll get insight from our panel on how to create an environment of belonging and true representation on your customer-facing teams. We’ll also explore how collective efforts across the organization are essential to driving real change and meaningful progress.
Discussion topics will center around making an impact at every level. We’ll examine how to foster support and accountability as:
An individual contributor
A leader
An organization
A community
Click here to register for this incredible webinar.
Questioning for Success: Strategies for Getting Customer Feedback and Insight
Customer Success relies heavily on having solid communication skills. One skill is the “art of asking,” or how to ask your customers, peers, or colleagues questions in a way that will help you gather valuable feedback or insights. Asking the right questions at the right time in the right way will enable you to better understand your customers or peers and help you gain their trust.
Created in partnership with SuccessCoaching, the upcoming live roundtable, Questioning for Success: Strategies for Getting Customer Feedback and Insight, will focus on questioning strategies and tactics. Join the discussion on April 27 at 11am PT / 2pm ET, as a panel of Customer Success professionals shares advice for effectively gathering insights and feedback.
During the live event, the panelists will discuss:
Skills and strategies to utilize when questioning customers
Discovery questions you can use to navigate ambiguity
How and when to gather valuable customer feedback
Navigating silence while questioning customers
The importance of asking questions, even if your client is telling you what they want
Key questions during various phases of the customer journey
Click Here to Register.
Diverse Paths to Success: Education
There are many different paths that people can take to Customer Success. Within the past few years, there has been a trend of talent coming into Customer Success from education backgrounds. While the two industries may not seem anything alike at first glance, there are actually many skills that teachers or educators possess that will enable them to have great success in the CS industry.
With any career change, there may be some apprehension as to how you can apply your current skill set to your new role. Created in partnership with Success in Black, the upcoming live roundtable, Diverse Paths to Success: Education, will focus on how you can transfer skills from your education role to Customer Success.
Join this live online roundtable discussion on January 26 at 11am PT / 2pm ET, as a panel of Customer Success professionals shares advice for entering the Customer Success field with a background in education.
During the live event, the panelists will discuss:
How the education field and Customer Success are similar and different
Transferable skills that have helped them succeed in Customer Success
Challenges they encountered when transitioning from education to Customer Success
Experiences working in the education field that helped in the CS role
How they actually went about transitioning from one role to the other and recommendations for someone looking to do the same
Register here: https://successcoaching.co/events/january/diverse-paths-to-success-education/#register
Diversity in CS: Encouraging Diverse Hiring Practices
The benefits of having a diverse Customer Success team are many, but creating a diverse team isn’t as simple as hiring people from different backgrounds. To create true diversity and inclusion on your team, you need to increase access to opportunities and attract candidates by having a workplace culture that interrupts biases and fully embraces equity and inclusion.
Join this live online roundtable discussion on July 27 at 11am PT / 2pm ET, as a panel of Customer Success professionals shares their experiences and advice for encouraging diverse hiring practices.
During the live event, the panelists will discuss:
The benefits of having a diverse Customer Success team
Advice for confronting personal and organizational biases in hiring
Tips for interrupting bias and driving change that has to happen
How to attract a diverse pool of candidates
Ways to increase access to opportunities
Driving cultural change to support a diverse workforce
Getting Started in Customer Success: The Customer Success Specialist Role
Customer Success is a rapidly growing field and offers a solid career path for many people who are switching careers, re-entering the workforce, or are recent graduates. And as a relatively nascent field, Customer Success practitioners have come from a variety of backgrounds, creating an industry full of people with a wide range of experience and perspectives.
Created in partnership with SuccessCoaching the upcoming live roundtable, Diversity in CS: Getting Started in Customer Success, looks to elevate the voices of Customer Success professionals who have only recently joined the field. Three Customer Success pros will share their experiences entering the CS industry, and give advice both to those who are looking to enter themselves and to leaders who are working to bring new practitioners into their organizations.
Join this live online roundtable discussion on April 29 at 11am PT / 2pm ET, as a panel of Customer Success professionals shines a light on getting started in CS.
During the live event, the panelists will discuss:
Their paths to their first CS role and what drew them to the field
What career progression has looked like and where they see themselves headed
Best practices for anyone just starting in Customer Success
What leaders can do to support new practitioners
Black Men in Customer Success
We all have different perspectives. The Customer Success community is one where different perspectives are especially valued and encouraged.
Join in on this live online roundtable discussion on February 28 at 3:30pm PT / 6:30pm ET, as a panel of Black Customer Success leaders shares:
What it means to be a Black man in Customer Success in 2022
What their experience has been like
Advice for other Black men looking to enter CS
Advice for Black men looking to advance their career in Customer Success
Register here!